The Ugly American: HSBC Card Services are the rudest folks EVER! Locations of visitors to this page
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The Ugly American
Monday, August 17, 2009
  HSBC Card Services are the rudest folks EVER!
I have an HSBC card, but that's not the problem. So does one of my daughters.

My daughter was out of town all weekend and apparently, she is a little late on her card payment.

The phone calls started at 8:30 yesterday morning. And they kept coming all day long, about once an hour. I told them after the first one that she wasn't gonna be home all day, but they kept calling. It was Sunday and the PGA Championship was on TV!

I asked to speak to a supervisor after about the fifth call and they hung up on me. I then informed them that they'd NEVER speak to my daughter on MY house phone until I did speak to a supervisor. They kept calling until around 8:30 last night and then they started up again at 8:15 this morning. When the girl called this morning I told her I wanted to speak to a supervisor and she said, I'll just call back later! I said, you're not picking up on this are you? You will never speak to her on this line until I speak to your supervisor! She hung up.

I googled HSBC this morning and found an 800 customer service number and called it and THEY hung up on me!

So now, I won't allow my daughter to speak to them on my phone. I answer every time they call. I use some of the most choice words I know when I speak to them. I figure they'll either start using the cell number that my wife and I both gave them, or they just like being spoken to like a broke down Tijuana whore!

I'm waiting for the next one. I've been making up new cuss words for them! Some days are just more fun than others!
 
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Not sure if I am THE ugly American, but I must be AN ugly American, because some Canadian told me so!!!

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