The Ugly American: My response from BestBuy Locations of visitors to this page
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The Ugly American
Wednesday, May 17, 2006
  My response from BestBuy
This is the e-mail I sent to BestBuy. I got my response this morning. It was a good one.

I just wanted to say how nice it was to open my mailbox today May 15, 2006
and find a card from you offering me triple reward points for LAST
WEEKEND.

It makes it kind of tough to use a card that says use it between the
dates 12-14 May, 2006 when you receive it on 15 May, 2006.

Maybe you have a few left over cards from last year you'd like to send
me?

Sorry, but I had to...you folks have a nice day.

Best regards,

Andy


That's what I sent them and this is their reply...

Andrew,

I am Heather with Best Buy Customer Care.

Thank you for your email and for the smile it gave me. I truly enjoyed
your sense of humor.

I do apologize for the late receipt of your coupon, however it was not
issued from the Rewards Zone Department. We have awarded 15,000 points
to your account for your inconvenience.

I am sorry that we did not meet your expectations. Best Buy strives to
make each experience you have with us positive and as fun as possible,
and we are disappointed if we don?t live up to that expectation. Best
Buy relies on feedback, both positive and negative, to help us find
areas for improvement.

I apologize for any inconvenience this may have caused you.

Sincerely,
Heather
Best Buy Customer Care Team


I like that...a very friendly, non-computer generated response. Makes me like BestBuy even more!

Thank you Heather and BestBuy.
 
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Not sure if I am THE ugly American, but I must be AN ugly American, because some Canadian told me so!!!

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